Recent Posts by Liz.

Topic: Miscellaneous / over writting

Becky,

That’s actually a feature of your keyboard, not our program. If it is writing over your text, rather than inserting, press the “Insert” key on your keyboard, and it will go back to inserting text instead of replacing it.

Topic: Troubleshooting and Bug Reports / i'm stuggling to order my journal

We are having trouble with International addresses at the moment. If you are not in the United States, please call Customer Service and they’d be glad to help you. 888-326-5327

Topic: Troubleshooting and Bug Reports / deleting photo from album

I’m sorry the photos are not deleting for you. It sounds as if you are doing everything correctly. The system has been much slower than normal lately, but we are doing everything we can to improve things. Many people have really enjoyed using Flikr. Give it a try and tell us how you like it.

Topic: System Announcements / When I submit my journal, how long does it take to get the finished book?

Need to know your deadline for submitting your book?

Remember, we are printing and binding the highest quality book you can find. Our hardbound, library quality books are meant to stand the test of time. This exceptionally high quality takes time. Please don’t expect instant results, you will need to be patient and wait a little while to receive your book. Please make sure to give yourself enough time to meet your deadline.

Our weekly deadlines are Friday at midnight. We start printing each new batch of books and they are typically finished and ready to ship by the following Friday. We ask for 10 business days in case we have a technical or printing malfunction. This is so that we have 2 print runs before your book is needed. Delays do not happen often, but they do happen, and there is nothing worse than putting in all that effort and not receiving your book in time.

To determine your Press Deadline, you will want to determine the Friday before your deadline, then go back two weeks. That Friday at midnight will be your deadline. If you submit your file by that day, we can guarantee the book will arrive on time. (If your deadline is around a major holiday where business would be closed or shipping delayed – please contact us to confirm your submission deadline)

In a big rush, or not going to meet your deadline? You can cut the deadline closer, and only allow us one week to print, but it is not 100% guaranteed that the book will arrive in time for your event. We do offer overnight or 2-day shipping to help expedite things. Our fastest turn around would be, if you order on Friday, chose overnight shipping, and there were no delays or printing errors. In this case we could have the book back to you by the next Friday. This is NOT guaranteed, but it is possible.

Topic: Troubleshooting and Bug Reports / Removing a photo

You got it perfect. Glad you figured it out.

Topic: Troubleshooting and Bug Reports / Printing proof copies

You can absolutely print whenever you need to. What you will do is click the ‘Publish’ button in the upper right hand corner. It will then have you create a press file. Once you have created this file you will download the printable pdf. Then you can print any or all of the pages in the current journal. You may do this as often as needed. If you were ready for professional printing, you would continue to step 3 and order the book. But until then, you can simply return to the book and keep adding journal entries.

Topic: How do you use pyxlin? / Shelley's Personal Journal

Congratulations on 25 years! What a great occasion for a book.

Topic: Feature Requests / Entry Tags/Topics

Thanks for the great suggestion guys. We will definitely try to incorporate that feature. We are already working on a search feature that will allow you to search your entire journal for a date, name, word…. Anything. I think it will be really helpful when trying to remember or find stuff.

Topic: Feature Requests / MS Word doc import... when?

Thanks for the positive comments. Keep the suggestions coming. We are working on both the Word import and a Blog import that will be really helpful.

Topic: Troubleshooting and Bug Reports / trouble with the title

Abbie,

When you add a journal entry, it should flow from page to page. Even though you’ve written a lot in a single entry, it shouldn’t start on a new page. Could you send an email to Customer Service with the specific page number that this is occurring? They will be able to determine the cause for you. Customer Service can be reached at support@pyxlin.com OR by phone at 888-326-5327

-Liz

Topic: Feature Requests / MS Word doc import... when?

Thanks for the feedback. We are working on improving as fast as we can. We appreciate great feedback so we know what to do first. Our Word import is coming, but it is not ready to handle tables at this time. You might want to consider saving them as a jpg and uploading them as an image rather than a table in the text. The table feature is still a ways out.

You mentioned that your Mom might have some trouble. We have excellent customer service, so don’t hesitate to use it. We can walk her through any part of it, regardless of her prior computer knowledge. She’ll be a pro in no time. You can contact us via phone (888-326-5327) or email (info@familylearn.com). We look forward to helping her.

Topic: Troubleshooting and Bug Reports / manage custom pages

Jeff,

This was only a temporary delay. It wasn’t actually a bug. It’s working fine now.

-Liz